Privacy Policy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

1. Information We Collect

We may collect the following types of personal and health-related information:

• Personal Information: Name, date of birth, address, phone number, email.
• Health Information: Medical history, treatment plans, diagnoses, insurance details (if applicable).
• Billing Information: Payment details, insurance claims, financial records.
• Technical Information: IP address, browser type, and interactions with our website.

2. How We Use Your Information

We use your information for the following purposes:

• Medical Care & Treatment: To provide physical therapy services and track patient progress.
• Scheduling & Appointments: To confirm appointments, send reminders, and follow up on care.
• Billing & Insurance Processing: To process payments and coordinate with insurance providers.
• Legal & Compliance Purposes: To comply with healthcare regulations, including HIPAA.
• Marketing & Communication: To send relevant health tips, promotions, and updates (with your consent).

3. Patient Rights Under HIPAA

Under the Health Insurance Portability and Accountability Act (HIPAA), you have the right to:

• Access Your Records: Request a copy of your medical records.
• Request Corrections: Ask for updates to incorrect or incomplete records.
• Restrict Information Use: Limit how we use or share your information.
• Confidential Communications: Request communications through specific channels (e.g., phone, email).
• File Complaints: If you believe your privacy rights have been violated, contact us or file a complaint with the U.S. Department of Health & Human Services (HHS).

4. SMS & Email Communications

If you opt-in for SMS or email updates, you may receive:

• Appointment reminders.
• Health and wellness tips.
• Special promotions or clinic updates.

Opt-Out: You can unsubscribe at any time by replying STOP to text messages or clicking “Unsubscribe” in emails.

5. Data Protection Measures

We implement strict security measures, including:

• Encrypted electronic records to prevent unauthorized access.
• Secure patient portals for appointment scheduling and communication.
• Regular compliance audits to ensure HIPAA and privacy law compliance.

6. How Long We Retain Your Information

We retain medical records as required by law or as necessary for treatment. You may request deletion of your non-medical personal information at any time.

7. Sharing Your Information

We do not sell, rent, or share your personal information for marketing purposes. However, we may share data with:

• Healthcare providers involved in your care.
• Insurance companies for billing purposes.
• Government agencies as required by law.

8. Updates to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website.

9. Contact Us

For questions about this policy or to exercise your rights, contact us:

📧 Email: Ed@driveptma.com

📍 Address: Plymouth, MA 02360

📞 Phone: (508) 992-7905